The Transportation Coordinator is responsible for the real-time coordination of transportation services between clients and volunteer drivers or car service. This is a vital role in coordinating transportation services for clients, ensuring timely, compassionate, and reliable support. This position requires strong communication, attention to detail, and a commitment to providing exceptional client and volunteer experience. The Transportation Coordinator is also a key connector between clients, case managers, and volunteer drivers. In addition to dispatch responsibilities, the coordinator assists with managing select client cases and reports to the Director of Clinical Home-Based Case Management Services within the HomeBase program.
RESPONSIBILITIES INCLUDE:
Transportation Coordination
- Receive and manage transportation requests throughout the shift
- Assign and dispatch volunteer drivers or car service to client trips based on availability, geography, and urgency.
- Monitor the status of ongoing rides, and adjust plans as needed to handle changes or delays
- Maintain clear communication with drivers and clients to ensure smooth pickups and drop-offs
- Enter all scheduled trips and shifts into the dispatch database in a timely and accurate manner
- Ensure all ride details (pickup time, return time, volunteer assignment, client info) are clearly recorded
- Follow up with clients regarding return trip timing to ensure coordination
- Conduct a proper handoff to the next dispatcher at the end of each shift
- Transfer the phone line and share any critical updates or pending tasks
- The afternoon Coordinator is responsible for sending out the next day’s coordinator’s schedule to the full team by 10:00 PM.
Client Intake
- For new or unlisted clients, collect full details and notify the case management team via email
- Reassure all clients that someone will follow up within a few hours of initial contact
Customer Service
- Build and nurture respectful, supportive relationships with volunteers
- Communicate clearly and kindly, recognizing the critical role volunteers play in operations
- Treat every client interaction with patience, dignity, and compassion
- Understand the physical and emotional toll transportation and waiting can have on clients
- Respond calmly and empathetically, especially in situations involving delays or rescheduling
Case Coordination & Reporting
- Assist in managing select client cases as part of the HomeBase program
- Maintain communication with the Director of Clinical Home-Based Case Management Services regarding relevant case updates
- Document client interactions and transportation-related needs that impact case management
- Coordinate with case managers and internal teams to ensure clients receive appropriate support and follow-up services
- Assist in ad hoc assignments
Education:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred
Experience:
- 1-2 years of experience in customer service
Professional Skills:
- Customer Service and relationship building
- Strong communication and interpersonal skills
- Reliable, organized, and detail-oriented
- Proficient with computers, scheduling systems, and phone communication
SCHEDULE:
- 9 am – 5 pm Mon-Thurs and Friday 9 am – 1 pm; on-call evening hours as needed
LOCATION:
- 151 West 30th street New York, NY 10001
Interested applicants should email their resumes to [email protected] or click on "APPLY ONLINE" below.
