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Administrative Support Coordinator

The Administrative Support Coordinator is responsible for supporting the organization's various operational and logistical functions. This full-time role ensures smooth coverage, handles attendance logging, and coordinates events, among other duties. Flexibility and the ability to handle multiple tasks are essential for this position. This position maintains a caseload of families as the primary contact, point, and outreach for Chai Lifeline services and contact.  

RESPONSIBILITIES INCLUDE: 

  • Care Coordination and Navigation (20%) 
    • Communicate with families to understand their specific needs and preferences
    • Follow up with families to ensure the services meet their expectations
    • Direct contact with 15 clients weekly (60 monthly), including those who have and have not received or used services offered, and to develop a new service plan
    • Build trusting relationships with families to better understand and address their concerns
  • Attendance Logging (15%) 
    • Record and manage i-Shine attendance logs
    • Ensure accurate and timely logging of attendance for all related activities
  • Hair Donations (10%) 
    • Coordinate and manage the process of hair donations
    • Maintain records of donations and ensure donors receive appropriate recognition
  • Event Logistics (15%) 
    • Handle logistics for events, including flyer creation, registration, bussing, and overall coordination
    • Ensure all aspects of events run smoothly and efficiently
  • Special Events and Drives (15%) 
    • Assist in organizing and executing holiday season events, drives, and special activities
    • Coordinate efforts with the Hospital Case Manager, Columbia, and the MSKCC community manager to make special events happen – document the specific event that you are supporting 
  • General Administrative Support (25%) 
    • Provide general administrative support to ensure the smooth operation of office functions
    • Cover for staff during holidays and other absences, ensuring continuous support and coverage
    • Cover specials for families as needed (shopping for clients, finding cleaning help, etc.) 
    • Accurately enter all data and update all activities in Salesforce, ensuring information is current, comprehensive, and timely
    • Maintain the integrity of our Salesforce database by regularly updating client interactions, service activities, and other relevant information
    • Utilize Salesforce to generate and analyze reports, providing insights and recommendations to improve service processes
    • Stay up to date with Salesforce best practices and company protocols, participating in training as required

Education:  

  • High School Diploma or equivalent

Professional Skills: 

  • Strong organizational and multitasking abilities. 
  • Excellent communication and interpersonal skills. 
  • Proficiency in Salesforce and other relevant software. 
  • Experience in event planning and logistics coordination. 
  • Ability to handle sensitive information with confidentiality. 
  • Flexible and proactive approach to work.

SCHEDULE:   

  • 9 am – 4 pm Mon-Thurs and Friday 9 am – 1 pm; on-call evening hours as needed

     

LOCATION:   

  • New York, New York

Hourly Rate:   

  • $25 per hour

Interested applicants should email their resumes to [email protected] or click on "APPLY ONLINE" below.

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